Communication skills are indispensable in business. Internal communication, as well as external communication (with clients, partners, media, etc.), is fundamental. Likewise, one-on-one communication—both oral and written—is essential when conveying strategies, needs, or any kind of ideas between people. For that reason, here’s a reminder of a series of quotes that highlight the essential role of communication and can easily be linked to the business world.

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“He who knows how to think but cannot express what he thinks is on the same level as he who cannot think.” — Pericles, politician

“The most important thing in communication is hearing what isn’t said.” — Peter Drucker, lawyer and philosopher

“All of man’s misfortunes stem from not speaking clearly.” — Albert Camus, writer

“Between two explanations, choose the clearest; between two forms, the simplest; between two expressions, the briefest.” — Eugenio d’Ors, journalist and writer

“Remember that it is not enough to say the right thing in the right place; it is better still to think about not saying the wrong thing at a tempting moment.” — Benjamin Franklin, politician and scientist

“Human communication is the key to personal and professional success.” — Paul J. Meyer, writer

“Effective communication begins with listening.” — Robert Gately, writer

“Of all the inventions for mass communication, pictures still speak the most universally understood language.” — Walt Disney, filmmaker

“The art of communication is the language of leadership.” — James C. Humes, writer

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Improving communication with customers is key to business success. An ERP, in addition to helping manage finances, sales, or any other business operation, also enables better customer communication. On one hand, the CRM module provides crucial support to the sales department, making it easy to manage customer data and strengthen relationships. Personalized contact is a key success factor in business relationships, and with a CRM, this becomes much simpler and more effective, enhancing the customer experience.

Collaboration among different departments, teams, and individuals within the company is also fundamental for bringing projects to completion. And once again, communication proves to be the key to success. Dynamics 365 Business Central offers a wide range of resources to improve communication among colleagues, such as real-time document collaboration, direct messaging, efficient task management, and more. Not to mention the automation capabilities that free up time for truly important processes—like internal communication.

Discover how you can improve all communication processes in your business, both internally and externally, with Microsoft productivity tools.