Resilience—the ability to overcome difficult or highly changing circumstances—is an increasingly essential value for companies. A more resilient organization is one that can navigate crises more effectively, adapt more quickly to market changes, and remain competitive in the long term.

In a context where we have not yet fully emerged from the COVID-19 crisis and face an imminent climate emergency, among other pressing issues, resilience is a value on the rise in every company. But how can an organization become more resilient?

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1. Improving Work

The main way to prepare a company for future crises is by improving the work itself. In each situation, this may involve different specific actions, but generally, work can be enhanced through digitalization, automating low-value tasks, and making work arrangements more flexible.

The primary goal is to ensure that the work performed generates value and that employees are more productive in their roles. To achieve this, it is necessary to create organizational models that are flexible and agile, and to train and develop the skills of the people within the organization.

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2. Strengthening Security

This is a critical issue today and is expected to become even more important in the near future. Companies are constantly connected, manage finances with electronic banking, sell through online stores, and allow asynchronous communication between employees. Almost every operation depends on trust in systems and cybersecurity, making the strengthening of these mechanisms a priority.

Cyberattacks on companies have increased significantly in recent months, so it is vital to conduct regular security audits, train staff in cybersecurity, and maintain the necessary infrastructure to ensure that the company’s digitalization is fully supported now and in the future.

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3. Leveraging Data Analysis

Your company undoubtedly generates a large amount of data in its daily operations. By reflecting on which data should be collected and analyzed, your company can understand what is happening—and even anticipate what might happen—reducing uncertainty with the help of Business Intelligence tools.

Monitoring should occur across all processes so that data is available to all employees, providing intelligence to every department.

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4. Balancing Finances

Liquidity is essential for building a more resilient organization. Effective cash management and thorough control of financial positions, considering all risks, are crucial.

Accurate information is key, as it allows for control measures to prevent liquidity leaks, anticipate changes in the business context, and improve interactions with internal and external clients.

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5. Committing Fully to Technology

Technology should not be an end in itself, but it is the means to achieve objectives efficiently and address challenges that would otherwise be impossible. Today, technology can provide security, improve productivity, automate tasks, increase work flexibility, offer constant customer service, analyze large volumes of data, streamline communication, and support effective cash management, among many other benefits.

With a flexible technology plan, a company can improve two key factors for future competitiveness: innovation and digital transformation.

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Achieving a more resilient organization is vital in VUCA environments (volatile, uncertain, complex, and ambiguous). Now, after companies have weathered the crisis to varying degrees, is the time to prepare for the future. The environment has changed, and we must leverage it to strengthen our companies.